Terms Of Service

General
Registration
Prohibitions And Failure To Comply
Intellectual Property
Third-Party Links
Eligibility To Purchase
Product Descriptions
Pricing
Payment
Acceptance Of Your Order
Shipping And Collections
Deposits And Storage
Returns And Exchanges
- Compliance With Lane Crawford Store Operations Policies
- Returns or Exchanges
- Sellable Condition
- Excluded Items
- Refunds
- Return of Defective Merchandise
- Repairs
- Gift Returns
  
  Merchandise that has been purchased as a gift (“Gift”) may be exchanged or returned within 7 days of purchase provided that:
  
  (1) all certificates, warranties, care instructions, product labeling, dust bags and boxes (in the case of shoes) are intact and returned together with the Gift;
  
  (2) the original gift receipt is presented;
  
  (3) the Gift is in Sellable Condition; and
  
  (4) the Gift does not fall within the category of Excluded Items.
  
  Returns or exchanges outside 7 days of purchase shall be accepted in the sole discretion of Lane Crawford.
  
  In Lane Crawford’s sole discretion, the original purchase amount will be credited to the credit/debit card used by the customer for purchase of the Gift or any designated account in the same name of such customer for all refunds for in-store and online purchases (as the case may be).
- Returns and Exchanges of Merchandise Purchased in Store and Delivered to Customers
- Contact Us
Your Rights
Regulated Electrical Appliances Removal Service
Liability
Indemnity And Waiver
Complaints
Governing Law And Jurisdiction

Merchandise that has been purchased as a gift (“Gift”) may be exchanged or returned within 7 days of purchase provided that:

(1) all certificates, warranties, care instructions, product labeling, dust bags and boxes (in the case of shoes) are intact and returned together with the Gift;

(2) the original gift receipt is presented;

(3) the Gift is in Sellable Condition; and

(4) the Gift does not fall within the category of Excluded Items.

Returns or exchanges outside 7 days of purchase shall be accepted in the sole discretion of Lane Crawford.

In Lane Crawford’s sole discretion, the original purchase amount will be credited to the credit/debit card used by the customer for purchase of the Gift or any designated account in the same name of such customer for all refunds for in-store and online purchases (as the case may be).