Terms Of Service

For in-store purchases, any Defective Merchandise must be presented at the relevant counter of purchase at Lane Crawford with the original invoice within 7 days of purchase and must be photographed by Lane Crawford staff on receipt and return to the customer. Customers must sign a waiver to indicate their acceptance that Lane Crawford assumes no liability in respect of the Defective Merchandise but will present it for inspection to the Supplier or an independent third party for assessment. This procedure is known as the “in and out waiver” procedure.

For online purchases, customers should contact Lane Crawford in respect of any Defective Merchandise immediately by emailing the Customer Care team at customercare@lanecrawford.com. Shipping, tax and duties on the Defective Merchandise will not be charged. Lane Crawford reserves the right to request photographic support regarding Defective Merchandise before authorising a return. If requested, the customer shall sign a waiver to indicate their acceptance that Lane Crawford assumes no liability in respect of the Defective Merchandise but will present it for inspection to the Supplier or an independent third party for assessment.