ORDER BEFORE 11AM TO ENJOY SAME DAY DELIVERY OR IN STORE PICK UP

Help & Information

  • A membership account is not mandatorily required and you may select GUEST CHECKOUT to place an order without an account.

    However, creating an account offers many attractive benefits:
    - Your personal information will be saved securely, for a faster, more convenient experience at checkout
    - Un-purchased items will remain in your SHOPPING CART for your next visit
    - Add eye-catching items to your Wishlist
    - Track your order status and history

  • At Checkout, select “THIS ORDER IS A GIFT” to include a personal message and gift-wrapping service. To send a gift overseas, select the shipping destination at the bottom of the page before selecting your item(s). For security reasons, your first online order must be delivered to your credit card billing address.

  • We accept the following payment methods on our site:

    Hong Kong SAR orders:
    International MasterCard, Visa, American Express, JCB Cards, China UnionPay and Gift Card*

    China orders:
    WeChat Pay (desktop view), Alipay, China UnionPay credit or debit cards from major banks, Pay on Delivery** , RMB-billed Visa & MasterCard and Gift Card*

    For international orders:
    International MasterCard, Visa, American Express and JCB Cards***

    * Gift Card can only be used for Hong Kong SAR and China orders in the corresponding currency
    ** Pay on Delivery service coverage may be limited and additional handling fees will be applied for this payment option.
    *** JCB Cards payment for International Orders is available for Japan/JPY only

  • The currency is automatically set to match the country you are browsing in. When you select an overseas delivery destination, the currency and pricing will change to match that country.

  • At checkout, choose “Pay By Gift Card” as your preferred payment method and enter the 9-digit Gift Card number (under the barcode) and 9-digit alphanumeric PIN (beneath the scratch panel) when prompted.

    Please note that Gift Card payments will only be accepted for orders shipped to Hong Kong SAR or China.

  • Your order may have been unsuccessful due to reasons relating to your credit card. Please first check with your card issuer, and CONTACT US for further assistance.