Terms Of Service

General
Registration
Prohibitions And Failure To Comply
Intellectual Property
Third-Party Links
Eligibility To Purchase
Product Descriptions
Pricing
Payment
Acceptance Of Your Order
Shipping And Collections
Deposits And Storage
Returns And Exchanges
- Compliance With Lane Crawford Store Operations Policies
- Returns or Exchanges
- Sellable Condition
- Excluded Items
- Refunds
  
  In Lane Crawford’s sole discretion, the original purchase amount will be credited to the credit/debit card used by the customer for purchase of the Merchandise or any designated account in the same name of the customer for all refunds for in-store and online purchases (as the case may be).
  For refunds for online purchases, initial shipping, taxes and duties will not be refunded unless the Merchandise is defective in which case a full refund will be made subject to inspection and compliance with the policy under “Return of Defective Merchandise” below.
  Refunds for Merchandise purchased with a Gift Card will be credited back to the existing Gift Card of the customer. Cash refunds are not available for either in-store or online purchases.
  
  If any voucher has been redeemed for any in-store or online purchase, only the transaction amount net the value of the voucher will be refunded.
- Return of Defective Merchandise
- Repairs
- Gift Returns
- Returns and Exchanges of Merchandise Purchased in Store and Delivered to Customers
- Contact Us
Your Rights
Regulated Electrical Appliances Removal Service
Liability
Indemnity And Waiver
Complaints
Governing Law And Jurisdiction

In Lane Crawford’s sole discretion, the original purchase amount will be credited to the credit/debit card used by the customer for purchase of the Merchandise or any designated account in the same name of the customer for all refunds for in-store and online purchases (as the case may be).
For refunds for online purchases, initial shipping, taxes and duties will not be refunded unless the Merchandise is defective in which case a full refund will be made subject to inspection and compliance with the policy under “Return of Defective Merchandise” below.
Refunds for Merchandise purchased with a Gift Card will be credited back to the existing Gift Card of the customer. Cash refunds are not available for either in-store or online purchases.

If any voucher has been redeemed for any in-store or online purchase, only the transaction amount net the value of the voucher will be refunded.