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Covid-19 Updated Precautions: A Message to our Community

Safety Notice - The Laundress

We have received a safety notice from our vendor The Laundress informing customers to stop using their products as they have identified the potential presence of elevated levels of bacteria. Based on their investigations so far there have been no related adverse health issues. We have immediately removed all The Laundress products from our stores and online business and we will honour all returns and exchanges of The Laundress product purchased at Lane Crawford, at our stores. For product purchased online, please contact our Customer Care team at customercare@lanecrawford.com or 2118 2288.

The product will only be made available again when all parties are satisfied that safety standards have been met. For more information from The Laundress please refer to https://www.thelaundress.com/pages/safety-notice

Thank you.