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Terms & conditions:

Survey Period & Eligibility

  • This survey is valid during the designated survey period or until further notice.
  • The survey is open to eligible customers aged 18 or above.
  • Participation is voluntary and does not require a purchase.
  • Each customer may complete and submit the survey once only.
  • Lane Crawford reserves the right to disregard duplicate, incomplete, inaccurate, or inappropriate submissions.

Survey Responses

  • By submitting the survey, participants agree that their feedback may be collected, reviewed, and used by Lane Crawford for customer insight, service improvement, product development, research, and marketing purposes.
  • Survey responses may be used in an aggregated or anonymised form.
  • Participants should not include confidential, sensitive, or third-party personal information in their responses.
  • Lane Crawford does not guarantee that any product, service, feature, or suggestion mentioned in the survey will be developed, launched, or made available.

Personal Information

  • Where participants voluntarily provide personal information, such information will be collected and handled in accordance with Lane Crawford’s applicable privacy policy and relevant personal data protection requirements.
  • Participants are responsible for ensuring that the personal information provided is accurate and up to date.
  • Participants may choose whether to opt in to receive future communications, including product updates, invitations, and promotional information.
  • Agreeing to receive communications is optional and is not a condition of participating in the survey.

General Terms

  • Lane Crawford reserves the right to amend, suspend, or terminate the survey at any time without prior notice.
  • Lane Crawford reserves the right to reject or remove any submission that breaches these Terms and Conditions or is considered inappropriate.
  • Images and promotional materials are for reference only.
  • In case of any dispute, the decision of Lane Crawford shall be final.

Please check the corresponding box to confirm that you agree to the processing of your personal data by Lane Crawford (“we”, “our” or “us”) in accordance with our privacy policy, including the Policy’s Mainland China Notice (the “Privacy Policy”).