Terms Of Service

Merchandise that has been purchased as a gift (“Gift”) may be exchanged or returned within 7 days of purchase provided that:

(1) all certificates, warranties, care instructions, product labeling, dust bags and boxes (in the case of shoes) are intact and returned together with the Gift;

(2) the original gift receipt is presented;

(3) the Gift is in Sellable Condition; and

(4) the Gift does not fall within the category of Excluded Items.

Returns or exchanges outside 7 days of purchase shall be accepted in the sole discretion of Lane Crawford.

In Lane Crawford’s sole discretion, the original purchase amount will be credited to the credit/debit card used by the customer for purchase of the Gift or any designated account in the same name of such customer for all refunds for in-store and online purchases (as the case may be).