Nero Lam is a Beauty Advisor with Lane Crawford and explains the gentle process of understanding her clients and the subsequent journey to greater confidence with skincare and beauty. “To help someone find their style, I need to understand their daily skincare and makeup routine, the brands they rely on and any concerns they have. From here, I can suggest the most suitable products and show them how to use them.”
Her philosophy on risk taking is surprisingly simple, “I always suggest clients try colours that they’ve always avoided. These are usually colours they’ve side-stepped, thinking they couldn’t make them work on their own. I also tell them if they really don’t like it, we can easily take it off!”
Ultimately, Nero sees her role in helping clients know themselves better, “I really enjoy sharing my knowledge, teaching people how to look and feel better with unbiased recommendations. I’m motivated by their confident smile after we’ve finished their makeup! In the end, we build a very good relationship with each other.”
Our Beauty Advisors are here to help you express yourself with joy and confidence. Let your light shine with a little creative input from one of our experts. Get up close and personal with our Beauty Advisors, exclusively at Lane Crawford ifc mall store.
