SAME DAY EXPRESS DELIVERY

Frequently Asked Questions

ABOUT PURCHASE

ABOUT Redemption

  • How can I use my Gift Card for my online purchase?

    Please refer to How to Redeem a Gift Card for instructions on how to use your Gift Card for online purchases at Lane Crawford. Gift Cards in Hong Kong Dollars (HKD) can only be used for shipments within Hong Kong. Gift Cards in Renminbi (RMB) can only be used for shipments within China.

  • Can I use multiple Gift Cards in a single transaction?

    Yes. Gift Card values are equivalent to cash. There is no limitation on the number of Gift Cards used in a single transaction.

  • Can I use a Gift Card to purchase items on sale?

    Gift Cards are as good as cash and can be used to purchase any items in Lane Crawford and our affiliated boutiques. Any goods manufactured by Apple and Samsung are excluded.

  • Does a Gift Card have an expiry date?

    Hong Kong:
    Yes. Gift Cards purchased online in Hong Kong Dollars (HKD) can only be redeemed online and at any Lane Crawford stores within a period of 12 months from the time of activation. Any remaining Gift Card value, upon reaching the expiry date, will be forfeited. Kindly contact our Customer Care Team for confirmation of the exact expiry date or further information. You can also check your Gift Card expiry date online.

    China:
    No. Gift Cards purchased in Renminbi (RMB) have no expiry date.

  • Are Gift Cards transferable?

    Gift Cards are equivalent to cash, and are redeemable by the bearer in full or part payment for goods or services sold in Lane Crawford stores or online.

  • What if I lose my Gift Card?

    In case of loss of a Gift Card, please contact our Customer Care Team with information about the date of purchase and name of purchaser.

  • How can I check the remaining value on my Gift Card?

    The balance of the Gift Card will be displayed in the Checkout section of online purchases. Any remaining Gift Card value will be shown on your purchase receipt after redemption. You can also check your balance online.

  • How can I check the expiry date on my Gift Card?

    Kindly contact our Customer Care Team or Concierge Team at Lane Crawford store for your expiry date information. You can also check your Gift Card expiry date online.

  • Can I add value to my Gift Card?

    No. After issuance or activation, adding value to an existing Gift Card is not possible.

  • Can I use my Gift Card bought in Hong Kong in Lane Crawford China stores?

    No. Gift Cards purchased in HKD can only be used in store at Lane Crawford Hong Kong or towards purchases made online and shipped within Hong Kong.

  • Can I use my Gift Card bought in China in Lane Crawford Hong Kong stores?

    No. Gift Cards purchased in RMB can only be used in store at Lane Crawford China or towards purchases made online and shipped within China.

  • Can I pay for International orders with a Gift Card?

    No. At the moment our Gift Cards cannot be bought or redeemed internationally.

  • Where is my Gift Card Number located?

    You can find this 9-digit numeric in 2 locations:

    (1) On the back of the physical Gift Card

    If you are using our physical version of Gift Card, your Gift Card Number can be found on the top left, underneath the barcode.

    (2) On the back of the Digital Gift Card

    If you are using our Digital version of Gift Card, your Gift Card Number can be found on the left, above the barcode.

  • Where is my Gift Card PIN code located?

    You can find this 9-digit alphanumeric PIN in 2 locations:

    (1) On the back of the physical Gift Card

    If you are using our physical version of Gift Card, your PIN can be found below the scratch panel.

    (2) On the back of the Digital Gift Card

    i. Tap "i" on the front of the Digital Gift Card, underneath the barcode.

    ii. It will then flip to the back of the card, your PIN can be found under "Gift Card PIN (for online shopping)".

About Return or Exchange